FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU BASED?
My main studio is based in Wiltshire and is closed to visiting clients. All appointments take place at my client's home or place of work. My goldsmiths are based throughout the UK. HRJ offers services free of charge within a 30miles radius of SN1 & online with free delivery across the United Kingdom.
HOW SOON SHOULD I GET IN TOUCH?
An engagement ring order involving rare diamonds & gemstones can take a little longer than our usual lead time of 8 - 12 weeks so the sooner you get in touch the better!
I always suggest clients get in touch around 8 - 12 months before their wedding day to avoid missing out on limited appointment availability.
HOW LONG DOES THE BESPOKE PROCESS TAKE?
Bespoke & made to order creations can take between 8 - 12 weeks to be delivered depending on complexity. During peak Wedding and Gifting season I suggest getting in touch as soon as possible to avoid potential delays.
HOW MUCH ARE YOUR ENGAGEMENT RINGS?
As each item is created as a one-off; I can work to most price ranges. Together we can adapt the design and materials used to work within your price range. Engagement ring start from around £1500.
HOW MUCH ARE YOUR WEDDING RINGS?
As each item is created as a one-off; I can work to most price ranges. Together we can adapt the design and materials used to work within your price range. My titanium range starts from £300, Plain wedding rings start from £400, Diamond set wedding rings start from £995.
WHAT METALS DO YOU USE?
I work with most precious metals including; Titanium, 9ct White/Yellow & Rose Gold, 18ct White/ Yellow & Rose Gold & Platinum.
WHAT ARE CONFLICT FREE DIAMONDS?
The Kimberley Process Certification Scheme was created by the United Nations in 2002 to prevent conflict diamonds from entering legitimate jewellery supply chains. Around 47 countries now adhere to the Kimberley Process including all member countries of the European Union, and as a direct result of this scheme at least 99.8% of the world's diamond trade is conflict free. Here at HRJ we can guarantee the diamonds we source are conflict free because we work only with diamond dealers who can do the same.
I HAVE INHERITED SOME JEWELLERY THAT I WON'T WEAR, CAN YOU HELP?
The stones could be unset and reused and the metal could be melted down to form a new (or part of a new) item.
CAN YOU ENGRAVE MY ORDER?
Laser and hand engraving services can be provided and typically adds five to ten working days. Prices are available on request.
WHY ARE YOU DIFFERENT FROM THE HIGH STREET?
Many pieces in high street chains, use pre-manufactured rings that have been produced using a process called ‘casting’. This is where a ‘pattern or model’ is made originally and then reproduced identically 1000’s of times. The result is a cheaper item but one that many, many other people will own the exact copy. This will never happen with a bespoke piece. It is very easy to spot the difference between a casting and a handmade piece.
HOW DO YOU OFFER SUCH COMPETITIVE PRICES?
As I create all my own jewellery in house, there is no ‘middle man’. With low overheads and minimal related costs associated with running a store with staff, I can guarantee to be competitive on price.
DO YOU PROVIDE A GUARANTEE ON YOUR WORK?
I pride myself on the high standard and workmanship that goes into making every bespoke commission. I recommend returning to HRJ every 1 to 2 years for an inspection of the wear on your piece. I will guarantee the craftsmanship of all my pieces for 12 months, however general wear and tear is to be expected. Extensive damage due to misuse is not covered.
WHICH PAYMENT METHODS DO YOU ACCEPT?
Payments are accepted via bank transfer, cash, and card.
DO YOU OFFER PAYMENT TERMS?
All bespoke orders require a 50% deposit to begin. Balances are not due until items have been delivered or pre-post.
WHAT IS YOUR RETURNS POLICY?
When you place an order with us on hollyrobinsonjewellery.com, you are welcome to return any item(s) provided you return them within 14 days of delivery. Pieces must be returned in an unworn condition.
Sales on bespoke & made to order pieces are final and non-returnable. Please refer to your terms conditions or contact me directly for details.
WHEN IS YOUR NEXT APPOINTMENT AVAILABLE?
I recommend that clients try to book around 6 weeks in advance for face-to-face appointments. Zoom consultations are readily available. Please use my booking calendar to pick a date and time that suits you.
HOW DO I KNOW WHAT FINGER SIZE TO ORDER?
Accurate ring sizing is really important as it's not always possible to resize some designs, so here are a few pointers on how to take a ring size:
Try to avoid sizing your finger when hot or cold as your finger size will alter.
If attempting to buy a ring for someone else without their knowledge be sure to measure an existing ring from the correct hand as the fingers on a dominant hand are usually larger than those on the other hand.
A wide band ring may require a larger size than a narrow band in order to allow the ring to slide over the knuckles so be sure to use an appropriate width of ring sizer.
If you have prominent knuckles you may find that rings that are large enough to pass over the knuckle may then swing around on the finger. Do not be tempted to buy rings that are tight as this will only make your finger swell, especially when you are hot.
You could ask a High Street jewellery retailer to measure your finger using the UK A-Z wheatsheaf measurement scale.
Ideally, when creating a ring, I always would prefer to measure you myself or measure your existing ring but, failing that please get in touch and I can send you an at-home sizing kit.