FREQUENTLY ASKED QUESTIONS

We're based in the Cotswolds, where we offer private, pre-booked appointments for clients who'd like to meet in person. Many clients choose to work with us virtually, which works just as well. Our goldsmiths are based throughout the UK, and we offer complimentary delivery across the UK.

For engagement rings involving rare diamonds or gemstones, we'd recommend getting in touch as early as possible, as sourcing can extend lead times beyond the usual 8–12 weeks. For wedding rings, most clients reach out around 8–12 months before the day to ensure good appointment availability and a relaxed process.

Most bespoke and made-to-order pieces take around 8–12 weeks from design approval to delivery, depending on complexity. During busy wedding and gifting periods, it's best to enquire sooner to avoid delays.

Engagement ring pricing depends on the route you choose. Ready-to-order rings from The Muse Collection start from £2,795. Fully bespoke, one-off commissions start from £3,500, with final pricing depending on the design, metal and stone choice. We'll always guide the design to suit your desired price point.

Wedding rings begin from £1,500 per pair. Final pricing depends on the metal, width, profile and any diamond detailing, which we'll discuss together.

We work with a range of precious metals, including titanium, 9ct and 18ct white, yellow, and rose gold, as well as platinum.

All diamonds are sourced through suppliers who adhere to the Kimberley Process, which helps prevent conflict diamonds from entering the supply chain. This means you can be confident in both the provenance and ethics of the stones used.

Yes. Stones can often be reset and metals reused to create a new piece, whether that's a full remodel or incorporating elements into something new and meaningful.

Yes. Both hand and laser engraving are available and usually add 5–10 working days. Pricing depends on the engraving style and can be discussed during your consultation.

Most high street jewellery is made using pre-manufactured cast designs that are reproduced many times over. Every piece we create is bespoke, designed specifically for you, and made individually. The difference in finish, fit, and longevity is noticeable.

All bespoke commissions are guaranteed for 12 months against craftsmanship issues. General wear and tear is expected over time, and we recommend a check-up every 1–2 years to keep your piece in good condition.

Payment can be made via bank transfer, cash or via PayPal.

A 50% deposit is required to begin a bespoke commission. The remaining balance is due once your piece is ready for collection or delivery. Payment schedules are available through PayPal.

Ready-to-order rings from The Muse Collection are delivered within the United Kingdom only. For bespoke commissions we can deliver internationally, and we use a specialist insured courier. Please contact us before ordering and we will confirm what is possible for your country.

Every piece we make is either a bespoke commission or made to order, including all rings from The Muse Collection. Because each piece is made to your specification, orders are final and we are unable to accept returns or exchanges if you change your mind. This does not affect your legal rights. If an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Every ring from The Muse Collection also includes one complimentary resize within three months of delivery, so if the fit is not quite right we will put that right for you. Full details are in our Ready-to-Order Terms & Policies and our Company Policies.

Your journey begins with a virtual discovery call, which can be booked online. In-person design appointments are arranged following your initial call and are available Tuesday–Friday and on selected Saturdays. We recommend booking around six weeks in advance where possible, particularly if you require a Saturday appointment.

Accurate ring sizing is really important, as it is not always possible to resize some designs. Here are a few pointers on how to take a ring size: Try to avoid sizing your finger when you are hot or cold, as your finger size will alter. If you are buying a ring for someone else without their knowledge, measure an existing ring worn on the correct hand. Fingers on the dominant hand are usually a little larger. A wide band may need a larger size than a narrow one so that it passes over the knuckle, so use a ring sizer of a similar width to the ring you are ordering. If you have prominent knuckles, a ring large enough to pass over the knuckle may then move around on the finger. Do not be tempted to size down, as a tight ring will only make your finger swell, particularly when you are warm. A high street jeweller can measure your finger using the UK A to Z Wheatsheaf scale. For bespoke commissions we would always prefer to measure you ourselves, or to measure an existing ring. If that is not possible, please get in touch and we can send you an at-home sizing kit. For ready-to-order rings from The Muse Collection, confirming the correct size before ordering is your responsibility, and we recommend having your finger professionally sized by an independent jeweller. Every Muse ring includes one complimentary resize within three months of delivery.