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PRIVACY POLICY

PRIVACY POLICY

This privacy policy applies to you, the User of this Website www.hollyrobinsonjewellery.com, and Holly Robinson Limited (t/a Holly Robinson Jewellery), the owner and provider of this Website. Holly Robinson Limited is a company registered in England and Wales (company number 11483863) with a registered office at 204 Watermoor Point, Watermoor Road, Cirencester, GL7 1LF.

Holly Robinson Jewellery takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

DEFINITIONS AND INTERPRETATION

In this privacy policy, the following definitions are used:

  • Data: collectively all information that you submit to Holly Robinson Jewellery via the Website. This definition incorporates, where applicable, the definitions provided in the UK General Data Protection Regulation ("UK GDPR");

  • We or us: Holly Robinson Jewellery;

  • User or you: any third party that accesses the Website and is not either (i) employed by Holly Robinson Jewellery and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Holly Robinson Jewellery and accessing the Website in connection with the provision of such services; and

  • Website: the website that you are currently using, https://www.hollyrobinsonjewellery.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

  • the singular includes the plural and vice versa;

  • references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

  • a reference to a person includes firms, companies, government entities, trusts and partnerships;

  • "including" is understood to mean "including without limitation";

  • reference to any statutory provision includes any modification or amendment of it;

  • the headings and sub-headings do not form part of this privacy policy.

SCOPE OF THIS PRIVACY POLICY

This privacy policy applies only to the actions of Holly Robinson Jewellery and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

DATA COLLECTED

In order to provide you with our service or supply products to you, we may collect and process certain information about you. We only ask for details that we need. We encourage you not to provide us with any personal data which we do not ask for.

The information we collect includes:

  • Contact details - your name, email address, telephone number and postal address;

  • Order details - the information we need to make and deliver your jewellery, including your ring size, chosen metal, chosen design and delivery address, together with any notes or instructions you give us;

  • Payment information - processed securely by our payment providers. We do not store your full card details;

  • Correspondence - records of your enquiries, consultations and messages between us;

  • Marketing preferences - whether you have asked to hear from us, including where you join a waiting list for a collection;

  • Technical information - your IP address, device and browser information, and how you use the Website, collected through cookies as described below.

HOW WE USE YOUR DATA

Contact and order details

We may use this information to:

  • provide you with our services and deliver goods to you;

  • bill you for our services and/or goods;

  • enable you to sign up to receive our brochure or marketing materials;

  • provide you with customer support;

  • fulfil contractual obligations with you;

  • arrange resizing, repairs and aftercare;

  • keep the records we are required to keep for tax and accounting purposes.

Legal basis: performance of a contract, where we need the information to make and deliver your order; legal obligation, where we are required to keep records; and consent, where you have asked to receive marketing.

Marketing and waiting lists

Where you have asked to hear from us, or have joined a waiting list to be told when a collection launches, we use your email address to send you those updates. You can unsubscribe at any time using the link at the bottom of any email, and we will stop.

Legal basis: consent.

Technical information

We use technical information to keep the Website working and secure, to understand how it is used so that we can improve it, and — where you have given permission - to measure and target our advertising.

Legal basis: legitimate interests, for running and securing the Website and preventing fraud; and consent, for analytics and advertising cookies.

WHO WE SHARE YOUR DATA WITH

We do not sell your personal information. We share it only with organisations that help us run our business, and only so far as they need it:

  • Wix, which hosts our Website and online store, processes orders placed through it, and sends our emails where you have asked to hear from us;

  • PayPal, which processes card payments securely;

  • Our workshop and suppliers, who receive the details needed to make your jewellery, such as your ring size and chosen metal;

  • Our delivery partners, who receive your name, address and contact details in order to deliver your order;

  • Google and Meta, for Website analytics and advertising, as described in the Cookies section below;

  • Our professional advisers, such as our accountants; and regulators or law enforcement, where we are legally required to disclose information.

Everyone we share your information with is required to keep it secure and to use it only for the purposes we have agreed with them.

SENDING YOUR DATA OUTSIDE THE UK

We do not share customer details with suppliers or partners outside the United Kingdom — your jewellery is made here, and delivered here.

Some of the technology we use to run our website, however, is provided by companies based overseas, including our website platform and the analytics and advertising services described in our cookies section. Where information is processed outside the UK by those providers, it is protected either by an approved adequacy decision for the receiving country, or by standard contractual clauses approved for use in the UK.

If you would like more information about these safeguards, please contact us using the details at the end of this policy.

HOW LONG YOUR PERSONAL INFORMATION WILL BE KEPT

We will hold on to your information for as long as is needed to be able to provide the services to you.

Where it is reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may keep hold of some of your information even where it is no longer needed to provide the services to you.

In practice:

  • Order records are kept for seven years, to meet our tax and accounting obligations;

  • If you have asked to receive marketing from us, we keep your contact details until you unsubscribe, or after three years without any interaction, whichever comes first;

  • Enquiries that do not lead to an order are kept for two years.

CONTROL OVER YOUR INFORMATION

Under the UK General Data Protection Regulation, you have a number of important rights available to you for free. In summary, those include rights to:

  • be informed about how your personal information is being used (hopefully this privacy policy explains it all);

  • access the personal information we hold about you;

  • request that we port elements of your data to another service provider;

  • request us to correct any mistakes in your information which we hold;

  • request the erasure of personal information concerning you in certain situations;

  • receive the personal information concerning you which you have provided to us, in a structured format;

  • stop any direct marketing, which you can do through the unsubscribe links at the bottom of our emails;

  • object to decisions being taken by automated means concerning you or which significantly affect you;

  • complain to the Information Commissioner's Office if you are unhappy with how we have handled your personal information. You can contact the ICO at ico.org.uk or on 0303 123 1113. We would ask that you raise the matter with us first, so that we have the chance to put it right.

For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner's Office (ICO) on individual rights under the UK General Data Protection Regulation.

If you would like to exercise any of these rights, please:

  • email us at holly@hollyrobinsonjewellery.com;

  • let us have enough information to identify you;

  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and

  • let us know the information to which your request relates.

LINKS TO OTHER WEBSITES

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

CHANGES OF BUSINESS OWNERSHIP AND CONTROL

Holly Robinson Jewellery may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Holly Robinson Jewellery. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. We may also disclose Data to a prospective purchaser of our business or any part of it. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

SECURITY

We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

COOKIES

Our website uses cookies. Cookies are pieces of code that allow small amounts of information to be passed from your internet browser to our web server. We use both our own cookies and third party cookies, serving several purposes.

Cookies do not contain your payment details. Some cookies, particularly those used for analytics and advertising, collect identifiers such as your IP address and device information, which may be treated as personal data. We do not use cookies to store your name, address or telephone number.

Essential cookies

Some cookies are essential for the Website to work. These keep your shopping basket, remember your preferences and keep your session secure. They cannot be switched off.

Analytics cookies

We use Google Analytics to help us measure how users interact with our website content. As a user navigates between web pages, Google Analytics provides us with JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Google Analytics JavaScript libraries use HTTP cookies to "remember" what a user has done on previous pages and interactions with the website.

The Google Analytics cookies which we use are:

  • _ga — used to distinguish users — expires after 2 years

  • _ga_76YSR8E36T — used to maintain session state — expires after 2 years

Advertising cookies

We use the Meta Pixel, provided by Meta Platforms Ireland Limited, to measure the effectiveness of our advertising and to show relevant adverts to people who have visited our Website. The Meta Pixel sets the following cookies:

  • _fbp — used to identify browsers for advertising and analytics — expires after 3 months

  • fr — set by Meta to deliver advertising — expires after 3 months

Information collected by the Meta Pixel may be transferred to and processed by Meta outside the United Kingdom. You can control how Meta uses your data for advertising through your Facebook or Instagram advert preferences.

Managing cookies

Analytics and advertising cookies are only set where you have given permission. You can accept or reject them when you first visit the Website, and you can change your mind at any time using the cookie settings link on our website.

You can also change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to www.aboutcookies.org or www.allaboutcookies.org.

GENERAL

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This privacy policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under or in connection with this privacy policy will be subject to the exclusive jurisdiction of the English courts.

CHANGES TO THIS PRIVACY POLICY

This privacy notice was published on 13/08/2018 and last updated on 17/08/2026.
Any changes we make to this notice will be posted on this page.

CONTACT US

We hope that this privacy policy is clear. However, if you have any questions about this privacy policy or the information we hold about you, please contact us at: admin@hollyrobinsonjewellery.com.

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